Shipping policy
Shipping Policy
At Diamonds by Magnús James, we are committed to delivering your order with the highest care, speed, and security.
Processing Times
All in-stock items typically ship within 1 – 2 business days. Custom or special-order pieces may require additional processing time, which will be communicated via email after purchase.
Shipping Methods
We offer insured shipping through trusted carriers such as UPS, FedEx, and DHL. Delivery times may vary based on your location and shipping option selected at checkout.
Domestic Shipping (U.S.)
• Express delivery: 1 - 2 business days
International Shipping
We ship to select countries. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Order Tracking
You will receive an email confirmation with tracking information once your order ships.
Signature Required
Due to the high value of our products, all shipments require a signature upon delivery.
Lost or Stolen Packages
We are not responsible for packages lost, stolen, or delayed by carriers once they are marked as delivered. If you experience any issues, please contact us immediately at info@diamondsbymagnusjames.com
