Hassle-Free Returns. Free Return Shipping. Total Peace of Mind.
At Diamonds by Magnús James, we stand behind the quality, craftsmanship, and brilliance of every piece. If your jewelry isn't everything you hoped for, you can return it—no questions asked—within 30 days of delivery.
We want you to love your diamond moment or return it on us.
✅ Return Eligibility
We accept returns on most jewelry within 30 days, as long as:
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The item is in original, unworn condition
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All certificates (IGI), packaging, and tags are included
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The piece has not been altered, resized, or customized
Please note: Custom or engraved pieces are final sale.
🚚 Free Return Shipping
We provide a prepaid return shipping label for all approved returns within the U.S.—because luxury should never be inconvenient.
🔁 Exchanges Welcome
Need a different size or want to swap styles?
Exchanges are also covered under our 30-day window with free return and replacement shipping.
💬 How to Start a Return or Exchange
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Email info@diamondsbymagnusjames.com with your order number
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Receive a prepaid return label and simple instructions
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Send your item back in its original packaging
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Once inspected, receive a full refund or exchange—usually within 5–7 business days
🎁 Gifts & Store Credit
Returning a gift? We’ll issue store credit or an exchange—just include the gift receipt or order info when contacting us.
👑 Concierge-Level Support
Our team is here to assist every step of the way. Whether you're requesting a return, resizing, or styling suggestion, your satisfaction is always our top priority.
📩 info@diamondsbymagnusjames.com
📞 (727) 600-0227
A brilliant return policy—for brilliant buyers.
Only at Diamonds by Magnús James.
